Please Note: Our Short Pump location is operating by appointment only today. If you do not see your preferred appointment time available or if no visit times are available, please consider visiting us at one of our other locations.

As of June 1st, 2022, BetterMed Urgent Care centers are owned and operated by CareNow Urgent Care. For more information please visit our: FAQ

When a medical issue or emergency strikes, you want the best care you can get. Here you’ll find a better alternative to other “doc-in-a-box” facilities around town. Every provider at BetterMed is well-trained in urgent care medicine and has extensive experience in emergency care. Plus, our patients are in and out in 45 minutes on average.

BetterMed Urgent Care:

  • Accepts most insurance plans
  • Offers co-pays that are typically lower than ER visits
  • Uses the latest medical technology
  • Convenient lab and X-ray services on site
  • Lets you register online before your visit
  • Streamlines hospital admission if you need to be treated further
  • Keeps your doctor in the loop with complete follow-up reports

What is urgent care?

Just exactly what you think it means. It is prompt medical care for a variety of injuries, conditions and illnesses from allergic reactions to broken bones to sore throats to sinus infections. No appointment needed. It’s also a high quality alternative for patients who don’t want to spend hours waiting in a hospital emergency room. You can visit BetterMed when you can’t get in to see your regular doctor, too. BetterMed accepts most insurance plans and co-pays are typically lower than ER co-pays.

Do you accept my insurance?

BetterMed accepts most health care insurance plans, except Medicaid. We’re happy to answer any questions you might have about using insurance at our clinics. For North Carolina Patients and visits prior to 8/1/22 please call us at 804-639-7555 or email [email protected].

What If I Don’t Have Insurance or Want to Self-Pay?

We welcome uninsured patients and other patients who prefer to pay out-of-pocket. We understand that affordable health care is important to everyone. That’s why we offer an option that’s designed to accommodate self-pay patients. With Sure Pay, patients pay at time of service based on the level of treatment required. For more information on Sure Pay please click here.

What should I bring with me?

When you visit BetterMed, please bring the following items:

  • Valid driver’s license or photo ID
  • Insurance card
  • Medical history
  • A list of current medical prescriptions

What can I expect at BetterMed?

You can expect the best care possible. Because all the providers at BetterMed have extensive experience in urgent care and minor care emergencies. We’re the only immediate care center in the Central Virginia area that offers this level of care.

Expect your visit to be as comfortable as possible. Because we designed our space to offer patients a modern, relaxing and private environment where they can feel at ease before, during, and after treatment. Expect superior customer service. Our friendly staff strives to do everything they can to make sure you have a comfortable visit.

You can also expect:

  • Hours that fit your schedule
  • To be moved from check-in to an examination room quickly
  • An average visit of about 45 minutes from start to finish
  • Convenient lab and X-ray services on site
  • Prescription medications called into your pharmacy

Where do I direct a billing question?

If you were seen at a Virginia clinic after 6/1/22, please call 844-422-3627 if you have questions about your medical bill. Our friendly customer service team will be happy to assist you Mon – Thurs: 8:00am – 5:00pm. You can also pay your bill online here. For North Carolina Patients and visits prior to 8/1/22:

BetterMed is considered an Urgent Care, which is an office-based practice.

We do not bill a facility fee as a hospital or free-standing Emergency Department does. However, we do bill for diagnostic and therapy services. If you went to visit your primary care physician, your copay covers specifically the visit with your PCP. However, if your PCP orders an X-ray during your visit, the outpatient imaging facility where you have the X-ray will charge you for the X-ray plus the radiologist’s interpretation of the X-ray. At our facility, if you have an X-ray taken, you will be charged for the X-ray, similar to the outpatient imaging facility, but you will not be charged for the physician’s interpretation of the X-ray. This is the same for the other diagnostic and therapeutic services that are performed at BetterMed. If you are seen in the ER, you are charged for the X-ray being taken by the hospital staff, the interpretation of the X-ray by the radiologist and the emergency physician PLUS another facility fee by the hospital for the visit. At BetterMed, we do not charge a facility fee. You are being charged only for one provider visit plus any diagnostic or therapeutic services. Please contact us if you have any further questions.  

Tops In Patient Satisfaction

Customer surveys say that BetterMed has a 98% patient satisfaction rate.