Please Note: Our Short Pump location is operating by appointment only today. If you do not see your preferred appointment time available or if no visit times are available, please consider visiting us at one of our other locations.

Q: What is Fast Track COVID Testing?
A: Fast Track COVID Testing is a new BetterMed offering aimed at providing more COVID testing opportunities for the community.

Fast Track  COVID-19 Appointments are ideal for:

  • Asymptomatic with known exposure
  • Asymptomatic screening for work, events, travel, or after large gatherings
  • Pre-op COVID Testing

*If you are experiencing symptoms or are a high-risk (adults 75 and older, those with underlying lung, heart, & kidney disease, diabetics with obesity and those with weakened immune system) we strongly recommend a regular clinic visit with one of our providers.

Q: Where is Fast Track COVID Testing Offered?
A: Fast Track COVID Testing will be offered at the Matthews location. We hope to add this offering to multiple locations in the future.

Q: What is the Cost?
A: Fast Track COVID appointments are for self-pay patients only (insurance will not be accepted – if you would like to utilize your insurance.

PCR Test:
Cost: $175
Results available the next day

Rapid Test: 
Cost: $105
Results available in 15 minute

Q: What is included in Fast Track COVID Testing?
A: Fast Track COVID Testing includes a PCR test, with NO medical evaluation. PCR tests will be processed in our CLIA-Certified High-Complexity PCR Lab.

 

Q: Why is there not a medical evaluation provided?
A: In effort to provide more testing opportunities to our community, we are providing PCR and Rapid testing through Fast Track COVID appointments. These appointments do NOT include a medical evaluation. These appointments are ideal for those NOT experiencing COVID symptoms.

If you are experiencing symptoms or have an elevated risk of complications from COVID, we strongly encourage you to schedule a regular COVID-19 Medical Evaluation & Testing appointments so you can meet with one of our experienced providers.

 

COVID-19 Medical Evaluations and Testing:

Q: What types of COVID-19 tests and medical evaluation does BetterMed provide?
A: We offer three types of COVID-19 exams and testing:

1.  Quidel Sofia Antigen Test and Medical Evaluation to determine active infection
2.  PCR Test and Medical Evaluation to determine an active infection
3.  Antibody blood testing and Medical Evaluation to determine past exposure or previous infection

    • PCR Medical Evaluation & Testing – Available at all BetterMed locations
    • Antigen Medical Evaluations & Testing – Available at all BetterMed locations
    • Antibody Medical Evaluations & Testing – Available at select BetterMed locations

Q: Do I need a doctor’s referral to receive a COVID-19 medical evaluation and test?
A: No referral is needed.

Q: Do I have to have an appointment?
A: Yes, please schedule an appointment online. Our staff is not able to schedule an appointment for you over the phone. Due to high demand, our appointment slots fill quickly. If there are no available appointment times, please check our other locations or check our site later. We are working hard to add more appointment times.

Q: What if there are not appointment times available?
A: If the website is not allowing you to select a time for COVID testing, it is because we do not have any open appointments at this time. Please keep checking back to see if someone has cancelled and a slot has opened.

Q: What is included in BetterMed’s COVID-19 medical evaluation and testing?
A:  Every patient’s COVID-19 medical evaluation and testing appointment includes:

1.  A  Medical Evaluation in which a Medical Provider will obtain a history, vital signs and perform a physical exam.
2. Testing which will be an anterior nasal swab for active infection testing or a blood draw for antibody testing.

    •  Based on the exam, if necessary, we will obtain a chest x-ray and other diagnostic tests.  We may refer the patient to the Emergency Room for further treatment and possible hospital admission if we find the patient merits higher level of care.
    • Antigen active infection test results are available within 15 minutes. This is the test we will automatically offer if you register for an ‘Active Infection Test’.
    • BetterMed also offers PCR active infection tests. PCR tests will be processed in our CLIA-Certified High-Complexity PCR Lab.
      • Same Day Results – available in all Greater Richmond locations if seen before 1pm.
      • Next Day Results – available in all Greater Richmond, Fredericksburg & North Carolina locations.
    • Antibody test results are available within 15 minutes.

Q: Why do I need a medical evaluation with my COVID-19 test?
A: Although the majority of patients experience mild symptoms, some patients can become extremely sick and may not be aware that they have low oxygen levels, have pneumonia or even have a severe infection in the blood stream(septic). To help protect your health, we conduct a Medical Evaluation with testing to:

  • Ensure that we identify sick people who may need immediate emergency treatment as patients sometimes may not be aware of the severity of illness.
  • The medical evaluation we perform evaluates the patient’s vital signs and are intended to look for very high fevers, hypoxia (low oxygen), rapid heart rate or rapid breathing, all of which may indicate that the patient is sick enough to warrant hospital care and treatment.
  • It is critically important to examine a patient’s  to ensure that they are not in distress and do not have clinical evidence of pneumonia or sepsis, either of which could indicate the patient needs hospital admission for early intervention to have a better outcome.

Q: What age range can receive an Antigen medical evaluation and test?
A: Patients of any age.

Q: What age range can receive a PCR medical evaluation and test?
A: Patients of any age.

Q: What age range can receive an Antibody medical evaluation and test?
A: We are testing patients 5 years of age and older.

Q: Do I have to be a resident of Virginia or North Carolina to receive a COVID-19 medical evaluation and test?
A: No, you do not have to be a resident. Anyone can receive a COVID-19 medical evaluation and test.

Q: Do I have to be symptomatic or have a referral to receive a COVID-19 medical evaluation and test?
A: No, you do not have to be symptomatic or have a referral. You may register for a COVID-19 medical evaluation and test for any reason.

Q: Do I need a COVID-19 medical evaluation and test if I was exposed to someone who is confirmed to have COVID-19?
A: Yes, we recommend that anyone in direct contact with a person who has COVID-19 get tested, particularly those who work with the public or are in contact with people considered high risk for the disease. You should wait at least 5 days after exposure before you take a test in order to have the most accurate test. You should quarantine during the period before the visit and test.

 Q: I am traveling and need a COVID test back within 72 hours before I fly.
A: Check with your airline and/or destination country- to determine if there is a specific test that is required (Antigen or PCR).

  • (New!) If a PCR test is required, it will be processed in our High-Complexity PCR Lab, the result will be available
    • Same Day Results – available in all Greater Richmond locations if seen before 1pm.
    • Next Day Results – available in all Greater Richmond, Fredericksburg & North Carolina locations.

Please see this helpful resource in addition to checking with your airline and destination: https://www.iatatravelcentre.com/world.php

COVID-19 Safety Procedure

Your safety is our priority

 Q: What safety and sanitation measures is BetterMed taking during the COVID-19 medical evaluation and testing?
A: In developing our COVID-19 medical evaluation and testing process, we have made patient and staff safety our highest priority. We reviewed our processes with the Virginia Department of Health, which fully endorsed our protocol.

  • Designated exam rooms for COVID-19 and non-COVID-19 patients.
  • All staff and providers wear PPE. Patients are asked to bring their own masks, however we also provide masks upon entry as needed.
  • All providers and staff adhere to elevated safety and sanitation procedures based on recommendations from the Centers for Disease Control (CDC).
  • Disinfect high touch surfaces in exam rooms with wipes approved by the EPA to kill COVID–19 after every patient. Reusable equipment is also disinfected using the same process.
  • Frequently empty trash cans containing contaminated materials.
  • Additional sanitation stations are available throughout the facility for both staff and patient use.

Q: Why are curbside medical evaluations and testing no longer offered?
A: We have moved COVID-19 medical evaluations and testing inside for two reasons:

  • High summer temperatures are not ideal for providing or receiving medical treatment outside.
  • We are now offering urgent care services and COVID-19 medical evaluations and testing at all locations.

Q: If I am not experiencing COVID-19 symptoms is it safe for me to visit a location for other urgent care needs?
A: Without a vaccine for COVID-19, there is a risk of exposure anywhere you go- including an urgent care site. BetterMed is working diligently to reduce patient and staff risk by adhering to advanced sanitation procedures, social distancing protocols, wearing PPE and designating specific spaces for COVID-19 and urgent care patients.

COVID-19 Costs & Billing

Q: What is the cost of a COVID-19 active infection medical evaluation and test?
A: For those with commercial health insurance, expected out of pocket cost for the medical evaluation and test is your copay. Please note that deductibles or co insurances similar to a regular urgent care visit will also apply.

  • Before your visit, please call your insurance provider to verify your explanation of benefits.
  • BetterMed does not charge to collect or send the test specimens to an independent lab. Instead, the lab will bill your insurer separately for these services.

For Sure Pay (self-pay) patients:

Virginia:
Antigen Medical Evaluation & Test: $189

  • Includes a medical evaluation for $149 and Antigen test for $40= $189
  • Please note, a medical evaluation is required for patient safety.

PCR Medical Evaluation & Test: $249

  • Includes a medical evaluation and test for $149 and lab fee for $100= $249
  • Please note, a medical evaluation is required for patient safety.

North Carolina:

Antigen Medical Evaluation & Test: $199

  • Includes a medical evaluation for $159 and Antigen test for $40 = $199
  • Please note, a medical evaluation is required for patient safety.

PCR Medical Evaluation & Test: $269

  • Includes a medical evaluation and test for $159 and lab fee for $110= $269
  • Please note, a medical evaluation is required for patient safety.

Antigen Medical Evaluation & Test for Medicare Patients

  • No copay is due at time of service.
  • BetterMed will bill Medicare for the Antigen active infection medical evaluation and an outside lab will bill Medicare separately. An outside lab will be billed if a PCR test is sent for confirmatory purposes (if the provider believes that there is still a good chance of the patient having COVID-19 if the Antigen test is negative).
  • Please note, a medical evaluation is required for patient safety.

Q: What is the costs of a COVID-19 Antibody medical evaluation and test?
A: For those with commercial health insurance, expected out of pocket cost for the medical evaluation and test is your copay. Please note that deductibles or co insurances similar to a regular urgent care visit will also apply.

  • Before your visit, please call your insurance provider to verify your explanation of benefits.

For Sure Pay (self-pay) patients:

Virginia:

Antibody Medical Evaluation & Test: $170

  • Includes a medical evaluation and test for $149 and the antibody test for $21.

North Carolina:

Antibody Medical Evaluation & Test: $180

  • Includes a medical evaluation and test for $159 and the antibody test for $21.
  • Please note, a medical evaluation is required for patient safety.

Antibody Medical Evaluation & Test for Medicare Patients

  • No copay is due at time of service
  • BetterMed will bill Medicare for the COVID-19 Antibody medical evaluation and test.
  • Please note, a medical evaluation is required for patient safety.

Q: Do you accept Medicaid or Medicare?
A: At this time we accept Medicare, but not Medicaid.

Q: Why is Medicaid not accepted at this time?
A: Unfortunately, BetterMed is not in network with Medicaid, despite having attempted to   participate in the past. Please check with your local hospitals to see if they are offering testing for Medicaid patients.

Which Test Do I Need?

Q: If I am currently feeling sick with symptoms of shortness of breath, cough, runny nose, muscle aches, sore throat, loss of taste, loss of smell and or fever, headache, fatigue, nausea, vomiting or diarrhea which exam and test do I need?
A: If you are currently showing any of the above symptoms you should receive a medical evaluation and active infection test. Your provider will work with you to determine the most effective active infection strategy.

  • Antigen Medical Evaluations & Testing – Available at all BetterMed locations
  • PCR Medical Evaluation & Testing – Available at all BetterMed locations

Q. If I am NOT currently showing symptoms, and I may or may not have been exposed to anyone who has the Coronavirus, which medical evaluation and test do I need?
A. If you are not showing symptoms and question whether you have been exposed, you should make an online appointment for an Active Infection Medical Evaluation & Testing.

Q. If I think I have been exposed to someone who has had the Coronavirus, but I don’t feel sick, which test do I need?
A. The test that you need depends on your time of exposure. If you have been exposed to someone who tested positive for the Coronavirus in the last 14 days, you should receive the Active Infection Medical Evaluation and Testing. If it has been longer than 14 days and you are not showing symptoms of shortness of breath, cough, runny nose, muscle aches, sore throat and or fever, you should choose the Antibody Medical Evaluation and Testing.

Q: Can I get both the PCR and Antibody test at the same appointment?
A. Unfortunately, due to limited supply, we are unable to offer both tests at the same appointment.

Q: Can I get both the Antigen and PCR active infection Medical Evaluation and Tests?
A: You may, but this may not be the best strategy to follow.  We recommend the Antigen Medical Evaluation and test. We will include the PCR test in certain situations if the Antigen test is negative but the symptoms and clinical exam are consistent with COVID-19.

Q: Do I have to be a resident of Virginia or North Carolina to receive a COVID-19 Medical Evaluation and Test?
A: No, you do not have to be a resident. Anyone can receive a COVID-19 Medical Evaluation and Test.

Q: Do I have to be symptomatic or have a referral to receive a COVID-19 Medical Evaluation and Test?
A: No, you do not have to be symptomatic or have a referral. You may register for a COVID-19 Medical Evaluation and Test.

Q: Do I need a COVID-19 Medical Evaluation and Test if I was exposed to someone who is confirmed to have COVID-19?
A: Yes, we recommend that anyone in direct contact with a person who has COVID-19 receive a COVID-19 active infection Medical Evaluation and Test, particularly those who work with the public or are in contact with people considered high risk for the disease. You should wait at least 5 days after exposure before you have the test. You should quarantine during the period before the visit and test. 

Q: I am traveling and need a COVID test back within 72 hours before I fly.
A: Check with your airline and/or destination country- to determine if there is a specific test that is required (Antigen or PCR).

  • (New!) If a PCR test is required, it will be processed in our High-Complexity PCR Lab, the result will be available
    • Same Day Results – available in all Greater Richmond locations if seen before 1pm.
    • Next Day Results – available in all Greater Richmond, Fredericksburg & North Carolina locations.

Please see this helpful resource in addition to checking with your airline and destination: https://www.iatatravelcentre.com/world.php

Active Infection

Q: When will I have test results?
A:

  • Antigen test results will be available within 15 minutes.
  • PCR tests will be processed in our CLIA-Certified High-Complexity PCR Lab. Results will be available:
    • Same Day Results – available in all Greater Richmond locations if seen before 1pm.
    • Next Day Results – available in all Greater Richmond, Fredericksburg & North Carolina locations.

Q: What is the Antigen Test?
A: The Sofia Antigen test for active infection, developed by San Diego-based Quidel Corp., and recently received FDA EUA approval, seeks to rapidly detect antigens – proteins located on the outer surface of the coronavirus that triggers an immune response to the body. Test results available in 15 minutes.

Q: What is the difference between the PCR and the Antigen Test?
A: The Antigen test, as its name describes, tests for the antigen or a part of the virus which resides on the surface of COVID-19.  The PCR test looks for COVID-19 viral genetic material.


Q: Do I need a COVID-19 Medical Evaluation and Test if I was exposed to someone who is confirmed to have COVID-19?

A: Yes, we recommend that anyone in direct contact with a person who has COVID-19 receive a COVID-19 active infection Medical Evaluation and Test, particularly those who work with the public or are in contact with people considered high risk for the disease.

You should wait at least 5 days after exposure before you have the test. You should quarantine during the period before the visit and test.

 Q: I am traveling and need a COVID test back within 72 hours before I fly.
A: Check with your airline and/or destination country- to determine if there is a specific test that is required (Antigen or PCR).

  • (New!) If a PCR test is required, it will be processed in our High-Complexity PCR Lab, the result will be available:
  • Q: I am traveling and need a COVID test back within 72 hours before I fly.
    A: Check with your airline and/or destination country- to determine if there is a specific test that is required (Antigen or PCR).

    • (New!) If a PCR test is required, it will be processed in our High-Complexity PCR Lab, the result will be available
      • Same Day Results – available in all Greater Richmond locations if seen before 1pm.
      • Next Day Results – available in all Greater Richmond, Fredericksburg & North Carolina locations.

    Please see this helpful resource in addition to checking with your airline and destination: https://www.iatatravelcentre.com/world.php

Please see this helpful resource in addition to checking with your airline and destination: https://www.iatatravelcentre.com/world.php

Q: Do I have to be symptomatic or have a referral to receive a COVID-19 Medical Evaluation and Test?
A: No, you do not have to be symptomatic or have a referral. You may register for a COVID-19 Medical Evaluation and Test.


Q: How accurate is the Antigen test?

A:  The Antigen test is accurate with a sensitivity of 96.7% and specificity of 100%.


Q: What age range can receive an Active Infection (Antigen, PCR, Rapid Molecular) Medical Evaluation and Test?

A: Patients of any age.

Q: Can I get both the Antigen and PCR Medical Evaluation and Tests at the same time?
A: If you want, yes, but that may not be the best strategy to follow. We will include the PCR test in certain situations if the Antigen test is negative but the symptoms and clinical exam are consistent with COVID-19.

Antibody

 Q: What is antibody testing and how does it work?
A: This test checks for proteins in the immune system, known as antibodies, through a blood sample. Their presence means a person was exposed to the virus and developed antibodies against it. Having antibodies present does not necessarily suggest or confirm immunity and their presence may not prevent future COVID-19 infection.

Q: Why should I get the antibody test?
A: To determine if your body has formed antibodies from a previous exposure to the virus, whether you presented with symptoms or not.

Q: Is this antibody test approved by the FDA?
A: Yes, the antibody test is FDA EUA approved.

Q: What is the accuracy of the antibody test?
A: The Healgen Antibody test had a 90.11% sensitivity with a 98.46% specificity.

Q: Do I have to receive a medical evaluation with the antibody test?
A: Yes, a medical evaluation and exam is required to ensure you are not experiencing COVID-19 symptoms which may warrant further care.

Q: What does it mean if I test positive for COVID-19 antibodies?
A: A positive test means a person was exposed to the virus and developed antibodies against it, which may mean that person has at least some immunity, although experts are not sure how strong the immunity may be or how long it will last.

Q: If I test negative, what does it mean?
A: A negative test means that the person has not formed antibodies to the virus. Approximately 6% of those exposed to the virus do not mount an antibody response. In those cases, we are uncertain if the patient has the chance of being re-infected.

Q: Will I have to be tested again?
A: Possibly. If you tested negative, you have not formed antibodies to COVID-19 and thus can become infected. During the acute infection, the Antigen test and PCR test (nasal swab) which tests for viral fragments can confirm infection. Two weeks after you are no longer exhibiting COVID-19 symptoms, antibody testing specific for COVID-19 can be performed. Having antibodies present does not necessarily suggest or confirm immunity and their presence may not prevent future COVID-19 infection.


Q: When can I expect my results?
A: This test will give you results in about 15 minutes.

Q: What age range can receive an antibody test?
A: At this time, we are testing anyone 5 years of age and older.


Q: Do I need a doctor’s referral to receive an antibody exam and test?
A: No referral is needed.

Disclaimer:

  • The Antibody test is FDA EUA approved.
  • Results from antibody testing should not be used as the sole basis to diagnose or exclude SARS-CoV-2 infection or to inform infection status.
  • Negative results do not rule out SARS-CoV-2 infection, particularly in those who have been in contact with the virus. Follow-up testing with a molecular diagnostic should be considered to rule out infection in these individuals.
  • Positive results may be due to past or present infection with non COVID-19 causing coronavirus strains, such as coronavirus HKU1, NL63, OC43, or 229E.  Because antibodies may not prevent future COVID-19 infection, please continue to follow CDC COVID-19 recommendations for disease prevention.

Q: What is the Coronavirus?
A: COVID-19 is a variant of a family of viruses called coronaviruses that can cause respiratory tract infections that range in severity with symptoms resembling a common cold to serious illnesses like Severe Acute Respiratory Syndrome (SARS).

Q: How is it spread?
 A: Viruses like COVID-19 can pass through coughing, sneezing and close contact. This can include shaking hands, or touching a surface with the virus on it. It is commonly spread when people touch their eyes, nose or mouth without washing hands, similar to a cold or flu.

Q: What are the symptoms?
A: According to the Centers for Disease Control, symptoms can range from mild to severe illness. They commonly occur 2-14 days after exposure and include fever, cough and shortness of breath.

Q: How do I protect my family?
A: The CDC and WHO recommend practicing good hygiene, similar to that used to protect yourself from cold or flu.

  1. Wash your hands with soap and water for at least 20 seconds. If you are unable to wash your hands, use an alcohol-based hand sanitizer.
  2. Avoid touching eyes, nose and mouth.
  3. Avoid close contact with people who are sick.
  4. Do not go to work, school or busy public places if you are sick with respiratory symptoms like fever and cough.
  5. Cover your cough or sneeze with a tissue and throw it away immediately.
  6. Clean and disinfect frequently touched surfaces.
  7. Wear a face mask and practice social distancing.

Q: What items should I keep at home in case I get sick?
A: Fever reducers and decongestants can help ease symptoms. Keeping broths and other hydrating liquids like sports drinks on hand can also be beneficial. You can treat a suspect coronavirus case similar to that of the flu. It is important to note that Tamiflu (oseltamivir) and other prescription medicines are not effective in the prevention or treatment of COVID-19.

Q: Should I see my healthcare provider if I’m sick?
A: If you have another ailment or injury not related to COVID-19, you should still be evaluated by a healthcare provider.

Q: Should I avoid traveling?
A: The CDC currently recommends avoiding endemic areas. If possible, try to reschedule any upcoming travel if you’re at high risk for infection.

Q: Who’s at the highest risk of infection?
A: People over the age of 60, those who may be pregnant or people on medications that weaken the immune system are at the highest risk of getting infected. If you fall into one of these groups, consider employing social distancing strategies if there is a risk of contracting COVID-19 in your area.