We are proud to now offer a convenient and secure telemedicine option for our patients. If you are in need of screening for COVID-19 or any other illness or injury, our expertly-trained providers are here to take care of you from the comfort of your home, office or wherever you have a connection.
Appointments are available 7 days a week from 8:00am – 8:00pm
Available to Virginia residents only.
How It Works
1. Select a virtual-visit time that works for you. If you selected COVID-19, also schedule your on-site test.
2. Receive your appointment link via email.
3. Meet virtually with your provider.
4. Follow up with COVID-19 on-site test if scheduled to do so.
Business & Organization Referrals
BetterMed has partnered with local businesses, schools and universities to offer COVID-19 tests. If your organization is currently working in partnership with BetterMed, please click the button above.
Tips for Video Call:
- Although not mandatory, if possible, before the call take your temperature, heart rate and blood pressure
- Make sure you have a good internet connection for your video visit
- Restart your device before the call
What is TeleCare?
TeleCare or telemedicine is high quality, remote care offered to our patients through live video conferencing from their phone or computer.
Can I be screened for COVID-19?
Yes, we do provide screening and testing for COVID-19. Once you have scheduled your virtual appointment you will be prompted to schedule your COVID-19 testing appointment.
What hours are you offering TeleCare?
7 days a week from 8am-8pm.
What is the cost for TeleCare?
For those using commercial insurance the expected out of pocket cost is your copay. If you want to use the self-pay option (Sure Pay) the cost is $70. We accept most insurances except Medicaid and Medicaid products.
What if my provider recommends an office visit during my call, will I be charged twice?
If your provider recommends that you be seen at one of our physical locations to receive appropriate care, your copay will be waived (when using insurance) and you will not be billed for the TeleCare visit. If you used the self pay option we will apply the $70 towards your final bill.
Do I need to download an app or any software?
You do not have to download anything to use TeleCare on your computer.
Who will I be speaking to when I use telemedicine?
One of our highly trained, compassionate health care providers will conduct your exam.
Is my security and privacy information safe?
Yes, our platform is HIPAA approved.
What do I do if I have a technical issue?
Please call us: 804-362-8343
Does Medicaid or Medicare cover telemedicine?
Medicare does cover TeleCare, but unfortunately it is not covered by Medicaid at this time.
Can I get a prescription filled from a telemedicine appointment?
Prescriptions can be filled following a TeleCare visit and will be sent to the pharmacy of your choice.
What is TeleCare for?
Sick patients who don’t need or want to come into the office but would benefit from a face-to-face visit and advice from a provider
Follow-up for hypertension
Dermatology or skin issues
Bites & stings