Please Note: Our Short Pump location is operating by appointment only today. If you do not see your preferred appointment time available or if no visit times are available, please consider visiting us at one of our other locations.


How It Works

Schedule

1. Check in online for a virtual visit.

Email Link

2. Our team will confirm and send you a link to access your virtual visit.

Video Call

3. Use your current mobile device or computer (which will require Google Chrome browser) with a good audio and video connection.

4. Access a real-time, fully interactive, virtual visit with your urgent care provider

TELECARE

HOURS: Monday – Saturday 9AM-8PM | Sunday – 9AM-5PM

Tips for Video Call:

  • Although not mandatory, if possible, before the call take your temperature, heart rate and blood pressure
  • Make sure you have a good internet connection for your video visit
  • Restart your device before the call

TeleCare FAQ:

What is TeleCare?

TeleCare or telemedicine is high quality, remote care offered to our patients through live video conferencing from their phone or computer.

What hours are you offering TeleCare?
  • Monday – Saturday 9A-8P EST
  • Sunday – 9A-5P EST
What is the cost for TeleCare?

For those using commercial insurance the expected out of pocket cost is your copay. If you want to use the self-pay option (Sure Pay) the cost is $75. We accept most insurances except Medicaid and Medicaid products.

What if my provider recommends an office visit during my call, will I be charged twice?

If your provider recommends that you be seen at one of our physical locations to receive appropriate care, your copay will be waived (when using insurance) and you will not be billed for the TeleCare visit. If you used the self pay option we will apply the $75 towards your final bill.

Do I need to download an app or any software?

You do not have to download anything to use TeleCare on your computer.

Who will I be speaking to when I use telemedicine?

One of our highly trained, compassionate health care providers will conduct your exam.

Is my security and privacy information safe?

Yes, our platform is HIPAA approved.

Can I get a prescription filled from a telemedicine appointment?

Prescriptions can be filled following a TeleCare visit and will be sent to the pharmacy of your choice.