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Due to current conditions in our area and the holiday, we are experiencing a significant increase in patient demand for COVID-19 medical evaluations and testing appointments. We are working hard to make appointments available and we will continue to do all we can to treat every patient who needs a test. We appreciate your patience and understanding during this trying time.

Welcome to BetterMed TeleCare

A simple, secure telemedicine option for our patients.

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We are proud to now offer a convenient and secure telemedicine option for our patients. If you are in need of screening for COVID-19 or any other illness or injury, our expertly-trained providers are here to take care of you from the comfort of your home, office or wherever you have a connection.
Available to Virginia residents only.

Appointments are available 7 days a week from 8:00am - 8:00pm

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BetterMed is highly professional and compassionate. I wholeheartedly recommend it.
- Tereza B.

Tips for Video Call:

  • Although not mandatory, if possible, before the call take your temperature, heart rate and blood pressure
  • Make sure you have a good internet connection for your video visit
  • Restart your device before the call
  • Prefer to schedule your appointment over the phone? Please call: 804-362-8343
  • Need help? Please call 804-362-8343

TeleCare FAQ:

What is TeleCare?

TeleCare or telemedicine is high quality, remote care offered to our patients through live video conferencing from their phone or computer.

What hours are you offering TeleCare?

7 days a week from 8am-8pm.

What is the cost for TeleCare?

For those using commercial insurance the expected out of pocket cost is your copay. If you want to use the self-pay option (Sure Pay) the cost is $70. We accept most insurances except Medicaid and Medicaid products.

Can I be screened for COVID-19?

Yes, we do provide screening and testing for COVID-19 symptoms.

What if my provider recommends an office visit during my call, will I be charged twice?

If your provider recommends that you be seen at one of our physical locations to receive appropriate care, your copay will be waived (when using insurance) and you will not be billed for the TeleCare visit. If you used the self pay option we will apply the $70 towards your final bill.

Do I need to download an app or any software?

You do not have to download anything to use TeleCare on your computer.

Who will I be speaking to when I use telemedicine?

One of our highly trained, compassionate health care providers will conduct your exam.

Is my security and privacy information safe?

Yes, our platform is HIPAA approved.

What do I do if I have a technical issue?

Please call us: 804-362-8343

Does Medicaid or Medicare cover telemedicine?

Medicare does cover TeleCare, but unfortunately it is not covered by Medicaid at this time.

Can I get a prescription filled from a telemedicine appointment?

Prescriptions can be filled following a TeleCare visit and will be sent to the pharmacy of your choice.

What is TeleCare for?
  • Sick patients who don’t need or want to come into the office but would benefit from a face-to-face visit and advice from a provider
  • COVID-19 evaluation
  • Follow-up for hypertension
  • Dermatology or skin issues
  • Allergies
  • Bites & stings
  • Burns/sunburns
  • Coughs
  • Cuts & scrapes
  • Dehydration
  • Flu
  • Fever
  • Nausea & vomiting
  • Pink eye
  • Rash & skin infections
  • Sinus infections
  • Sore throat
  • Sprains & strains
What is TeleCare NOT for?

TeleCare is not for people suffering from serious or life threatening conditions like:

  • Seizures
  • Chest pain
  • Neurological symptoms, suggesting a stroke
  • Difficulty breathing
  • Dizziness or loss of consciousness
  • Choking or gagging
  • Severe Hemorrhoids
  • Head injury
  • Cancer
  • Patients who want to hurt themselves (suicidal)
  • Patients who want to hurt others (homicidal)
  • Schizophrenia or hallucinations

If you have any of the above symptoms or any other serious medical concerns please call 911 or proceed to the nearest emergency department.

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